Return, Refund & Cancellation Policy

At ICY NICEY INFOTECH PRIVATE LIMITED, we value your satisfaction and aim to provide a smooth and transparent return, refund, and cancellation process. Please read our policy carefully to understand your rights and responsibilities.

1. Return Policy

We accept returns under the following conditions:

• The product is damaged, defective, or incorrect.
• The return request is made within 3 days of delivery.
• The product is unused, in its original condition, and with all original packaging, labels, and tags intact.

Items Not Eligible for Return:

• Perishable or consumable goods (e.g., groceries)
• Items purchased during clearance or sale
• Customized or special-order products
• Products damaged due to misuse, negligence, or improper handling

To Initiate a Return:

• Contact us at icyniceyinfotech28@gmail.com or call +91-9718378594 within 3 days of receiving the product.
• Share your Order ID, reason for return, and clear photos of the item (in case of damage/defect).
• Our support team will guide you through the return process.

• 2. Refund Policy
• Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
• If approved, the refund will be processed within 5–7 business days via the original payment method.

• Refund Not Applicable If:

• The return request is raised after 3 days of delivery.
• The product shows signs of use, tampering, or damage not caused during transit.

• • 3. Cancellation Policy

  To cancel an order, please contact us immediately at icyniceyinfotech28@gmail.com with your Order ID.

• Order cancellation is allowed only before dispatch.

• Once the product is shipped, the order cannot be canceled.

• If the cancellation request is approved, the refund will be processed within 5–7 business days.

4. Exchange Policy

Currently, we do not offer direct exchanges. If you receive a defective or incorrect product, please follow the return process to receive a refund.

5. Contact Us

For any questions or assistance regarding returns, refunds, or cancellations, please contact:

Company Name: ICY NICEY INFOTECH PRIVATE LIMITED
Email: icyniceyinfotech28@gmail.com
Phone: +91-9718378594

Office Address:
FIRST FLOOR, OFFICE NO.-44, SHAKARPUR,
Veer Savarkar Block, New Delhi,
East Delhi, Delhi – 110092

Working Hours: Mon–Sat, 9:00 AM – 6:00 PM