Shipping and Delivery Policy

Last Updated: 08-05-2025

Welcome to ICY NICEY INFOTECH PRIVATE LIMITED. This Shipping and Delivery Policy applies to all purchases made through our website. Please read this policy carefully to understand our order processing, shipping timelines, and delivery procedures.

1. Order Processing

• All orders are processed within 1–2 business days (excluding Sundays and public holidays) after receiving your order confirmation.

• Once your order has been shipped, you will receive a notification via email or SMS along with tracking details (if applicable).

  2. Shipping Rates & Delivery Estimates

  • Free shipping is available on orders above ₹100.

  • For orders below this amount, shipping charges will be calculated and displayed at checkout based on your delivery location and package weight.

  Estimated Delivery Time:

  • Within Delhi NCR: 2–4 business days

  • Rest of India: 4–7 business days

  Delivery timelines are estimates and may vary depending on location and external factors.

  3. Delivery Partners

  We partner with reliable courier and logistics service providers such as Delhivery, DTDC, India Post, and other trusted carriers to ensure safe and timely delivery of your orders.

  4. Order Tracking

  Once your order is shipped, you will receive a tracking link via email or SMS, allowing you to monitor the delivery status in real time.

  5. Shipping Delays

  While we aim to deliver your orders within the estimated timeframe, delays may occur due to unforeseen circumstances, including:

  • Adverse weather conditions

  • Transportation or logistics disruptions

  • High order volumes during festivals, sales, or promotional events

  We appreciate your patience and understanding in such situations.

  6. International Shipping

  Currently, ICY NICEY INFOTECH PRIVATE LIMITED ships orders only within India. We do not offer international shipping at this time.

  7. Incorrect Address or Failed Delivery

  Please ensure that your shipping address and contact details are accurate at the time of placing the order. We are not responsible for delivery failures due to incorrect or incomplete addresses. In such cases:

  • The order may be returned to us.

  • Additional re-shipping charges may apply.

    8. Need Assistance?

    If you have any questions regarding your order, shipping status, or delivery, please contact our support team:

    Company Name: ICY NICEY INFOTECH PRIVATE LIMITED
    Email: icyniceyinfotech28@gmail.com
    Phone: +91-9718378594
    Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM